THE AUGUST GROUP NEWSLETTER

JULY 07, 2008

Volume 2, Number 27

Rochester’s Premier Professional Networking Organization

Newsletter Archives

In this Issue.

Upcoming Events

Jumpstart: Effective Telephone Techniques @ Rochester Works Wednesday July 9, 11:00am – 1:00pm.

The Internet: Friend AND Foe @ Brighton Town Hall Friday July 11, 7:45am – 9:15am.

Mega-Networking Event @ Johnny's Irish Pub Wednesday July 16, 4:30pm – 7:30pm.

Networking at Digital Rochester's 8th Birthday Party Thursday August 7, 5:30pm –7:30pm.

Send calendar additions to calendar@augustgroup.org

Are you willing to assist enhance the content of this section of the newsletter?

We're looking for members to populate the calendar with events of interest. If so, send an email to newsletter@augustgroup.org.  It gets better with your
input and contributions.

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Words to Ponder

  • "I have failed at many things...but never in my ability to get up and try again."
    ~ Alfredo Quinones-Hinjosa, M.D. (seen on the documentary "Hopkins" on ABC)
     

  • "Let the world know you as you are, not as you think you should be, because sooner or later, if you are posing, you will forget the pose, and then where are you?"
    ~ Fanny Brice
     

  • "Remember, If you don't know where you're going, it doesn't matter how you get there."
    ~ The Flying Karamazov Brothers
     

Got a thought to share?  Send it to newsletter@augustrgroup.org and put "Words to Ponder" in the Subject Line.

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Book Reviews and Good Reads

Have a story, book review or workshop experience to share or something similar to contribute? 
 

Send your contributions to newsletter@augustgroup.org with Good Read in the Subject line.
 

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Member Announcements

 

 

Have an announcement to share?

Here you can share so many things. You're a new member and want share your elevator speech.  You never know who might spot it, perhaps a recruiter or business owner looking for someone just like you.

Perhaps you've landed a new position and wish to share the story and gratitude.

Maybe you are coordinating an event for community or charity and seek support.

This is where we'll post it. This section reflects our members. Make contributions.

It's all about members for members and more here. Send your email to newsletter@augustgroup.org.

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Feature Articles

Have an article to contribute?  We welcome your contributions. Make a difference. Share a story.  Submit it to newsletter@augustgroup.org.

Got a story idea? Submit it to newsletter@augustgroup.org.

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Job Postings

Hidden jobs are welcomed for sharing at jobs@augustgroup.org.  If the job your neighbor, friend or family shared with you is not right for you, it might be perfect for an August Group colleague.  This is a great place for practicing "give to get." With 1600 members, what can happen here when members own the content?


We welcome volunteers to coordinate the job postings on a weekly basis. Employers and members submit jobs that must be readied for inclusion in the newsletter.  A lack of help means fewer jobs get posted in a timely manner. Why not be the first one to see new postings??!!
 

NEW Postings this week

Previously posted jobs

See the August Group Newsletter Archives

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Book Reviews and Good Reads

Have a story, book review or workshop experience to share or something similar to contribute? 
 

Send your contributions to newsletter@augustgroup.org with Good Read in the Subject line.

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Feature Articles


 

JoAnna Brandi's Customer Care Tip

<http://visitor.constantcontact.com/email.jsp?m=1102059548453>

Positively Happy

Wow, I had such a great time last week when I did an event here in Florida called "Positively Happy - An evening of wine, chocolate and lessons from a Happiness Coach." The event was designed, sponsored and facilitated by the ladies of Broward County Hadassah. They are part of the world's largest woman's organization. These ladies rocked! Every part of the evening came together beautifully.

They planned a menu, sent invites, staffed the tables and made sure all 80 people that attended the event were, well, happy.

Me? I had as much fun writing my speech as I did delivering it. I've been reporting it all in my blog, www.customercaregoddess.com where I shared the "top line" of the "9 Tools" I talked about that night.

Today, while reading the not-so-good news in the Sunday paper and thinking of what to write in my tip I have the desire to take that list just one step further and say a little more about each of the tools so you can try them for yourself. We need ALL the positive framing we can possible get right now. So here we go.

Lessons from a Happiness Coach:

1. Optimists live 7 - 9 years longer than pessimists.

Optimism and pessimism are explanatory styles. "A pessimist sees difficulty in every opportunity; an optimist sees opportunity in every difficulty" said Winston Churchill. It's all the about the story you tell yourself about the world. Optimism is a learned skill and if you have the desire, you can alter the way you choose to look at the world. It takes a while to break old habits of thinking, but I'm living proof it can be done.

2. Happiness is a choice.

It's a decision, a way of looking at the world. How good can you stand it?

Can your raise your tolerance for bliss and joy? I see happiness as a "practice." I work at it every day. The physiological and psychological benefits of positive emotion are worth the effort. "There is no way to happiness, happiness is the way." Wayne Dyer

3. Get your brain on your side (Your left side that is.) The fight or flight reaction produces 50+ compounds that shut down the thinking brain and your immune and digestive functions. We're hard wired for hard times. Happiness is a state of the body - distinct heart rhythms, brain patterns and biochemistry. When we are experiencing a positive emotion there is increased blood flow to the left prefrontal cortex and there is a distinct and beneficial biochemical reaction in the body.

However, neurons that fire together wire together, so you must be sure you are creating new positive pathways over and over and over again for them to become easy to access.

4. Outsmart your happiness "setpoint."

Happiness is 50% genetics, 10% circumstances, and 40% habitual thoughts, attitudes, actions- things within your voluntary control. You can change your happiness levels by changing your habits.

5. There are three faces to happiness: Pleasure, Engagement and Meaning.

Ask yourself: What gives me pleasure? What are my strengths and how can I use them more often? What matters to me? To find your signature strengths, go to www.viastrengths.com.

take the survey. Make sure you bring your strengths to work every day. To increase happiness - find new ways each week to use those strengths. We can prove that it will increase your happiness.

6. Shine the light on what is right.

Learn to ask, "Where's the good in this?" Do an Appreciation Audit - 3 -5 minutes at a time, three times a day. How? Bring to mind things in your life you deeply appreciate. Dwell on them, focus on them. What you focus on expands.

7. Don't believe everything you think.

Watch your ANTS - those Automatic Negative Thoughts. (We all have them.) Catch them before they hijack your amygdale and throw your body into emergency" mode!

8. Exercise is more potent than drugs.

Three times a week at least 30 minutes each time - it's proven to beat Zoloft! Exercise produces its own drugs, naturally, and they are more potent and a whole lot healthier than the kind that come from the store.

9. Develop your own Happiness Practice.

Gratitude alone can increase happiness by 25%. Try: meditation, exercise, "blessings book," keep a gratitude journal, write a gratitude letter, practice forgiveness, do random acts of kindness, volunteer.

I have found in my own life that my happiness practice is priceless.

Taking time out of this busy world to focus on the things that really matters makes a difference.

It's similar to what we teach in the Customer Care Coach - developing a "practice" of continuous improvement is what grows profit. Practice makes profit.

If you want to know more about what Happiness can do for your organization call me 561-279-0027 or listen to or read my mini manifesto at www.ReturnOnHappiness.com.

If you want to know what learning more about personal happiness can do for you take the course www.HowGoodCanYouStandIt.com a great new low price!

Have a happy week!

JoAnna

Go to the home page: www.customercarecoach.com

Join Our Mailing List

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Special Offer

CCCLOGO

It's birthday month here and the gift is for you!

Take $150 off the Customer Care Coach Leadership Training Program and bring your training costs down to less than $9.00 a week.

Develop your practice of customer positive focused leadership now!

Use this special coupon code when you enroll:CCCD-151 offer good until July 31, 2008

One of the many ways you can tell your customers how much you love them is by offering them a little extra added value in the form of a newsletter or tip.

This year we celebrate the 12th anniversary of this Customer Care Tip.

Learn more about how to use email marketing to keep your customers happier.

Quote of the Week

"Consciously or unconsciously, every one of us does render some service or other. If we cultivate the habit of doing this service deliberately, our desire for service will steadily grow stronger and we will make not only our own happiness, but that of the world at large."

Gandhi

JoAnna's Blog

JOIN THE CONVERSATION

See the updated entry now!

Email Marketing

JoAnna Brandi & Company
7491 North Federal Highway
C5-304
Boca Raton, FL 33487

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The August Group registers with LinkedIn

LinkedIn Groups add Authentication

LinkedIn has enhanced the value of Groups recently adding an authentication procedure. Previously it was assumed that LinkedIn members would honorably list in their profiles those groups to which they were truly belonged. It’s been observed that this is not the case. LinkedIn refined the Groups function. Now groups can register with LinkedIn and one’s membership in a group must be authenticated. When authenticated your profile will display the group’s logo in your profile.

The Value of LinkedIn Groups

What’s the value of Groups? To connect with other LinkedIn members you must know them well enough to invite them. It is assumed that people you know well, that you’ll know their email address. It’s also assumed that if you are a member of a group that you may share common interests yet not know all members well enough to have their email addresses. The August Group would be a great example. Members from 2002 are not likely to bump into members of 2005 or today, yet all share a common interest in networking.

The Value of Joining The August Group’s LinkedIn Group

When a new member joins The August Group they come seeking connections in general sessions at The Bagel Bin or St. Cecilia’s. The challenge is that they are limited to making connections with only those people they meet in that session. There are now 1000’s who have attended The August Group and who qualify as members. If you take each member and their LinkedIn connections each member would have access to millions of connections and contacts online. The most difficult challenge is finding contacts. LinkedIn enables the finding. The August Group facilitates making the connections real with warm introductions and face to face meetings. All August Group members benefit adding their affiliation to The August Group to their LinkedIn profile. If you’re looking to connect to millions, and that is not an exaggerated claim, then become a LinkedIn member and join The August Group within LinkedIn.

Joining LinkedIn and LinkedIn’s August Group Group (Did I say that correctly?)

Joining LinkedIn is easy. Go to LinkedIn and you can become a member in 2-3 minutes. To learn more about this tool either play with it or visit the Upcoming Events section to learn about upcoming training.

To join the LinkedIn Group for The August Group there are two requirements.

  1. You must demonstrate your networking inclination and abilities. The August Group is all about networking and making connections. The mantra is “Give to get.” Members who practice this will have the 50 connections required to become a member of this group. When you have achieved 50 connections you will have demonstrated that you too are a connector.

    NOTE – you can be a member of The August Group, with less than 50 LinkedIn connections. You WILL NOT be a member of The August Group’s LinkedIn Group until you reach 50 connections.

  2. We will verify your participation in The August Group either past or present.

No one will be initially rejected for failing either of these requirements. After your request is made you will have 30 days to meet both authentication and 50 connections requirements. If these requirements are not met in that time frame your request will be rejected and you will be instructed as to how you might achieve membership in the future. If connecting to millions or simply hundreds matters to you and will assist you, then join LinkedIn, learn the tool and connect with The August Group within LinkedIn.

For the skeptical go to the Media Coverage page where articles from Fortune, Wall Street Journal, New York Times, Time and other leading publications regularly feature this game changing online application that is networking for professionals. You'll find the Fortune Magazine article "Why you'll finally use LinkedIn" most interesting.

 

Join TAG Group in LinkedIn by clicking on this link.
 

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Job Postings

New job postings this week



Director, Global Supply Chain
- Ithaca, NY

 

TransAct Technologies Inc, a growing publicly traded NASDAQ (TACT) company, specializing in the manufacture of transaction printers for retail, banking, gaming and other markets seeks a Quality Manager for our Ithaca, NY location.

JOB SUMMARY: 

 

Reporting to the SVP of Operations, this added position is responsible for developing strategic sourcing initiatives and identification of key offshore suppliers. This will include implementing sourcing strategies, analyzing global market trends and conditions and taking appropriate actions.  The scope of the position will include every aspect of materials including the development, implementation and influence of supply chain strategies, best practices and tool sets in the disciplines of inventory management, forecasting, production planning, and procurement and supply chain management through multiple resources.  Reporting to this position are the planning and procurement teams.

 

RESPONSIBILITIES:

 

The Director, Global Supply Chain is responsible for establishing and developing critical sourcing strategies to assure supply quality, delivery and price competitiveness.  The candidate will work closely with internal functions to achieve optimum supply chain solution in order to minimize the cost/risk and maximize efficiency, productivity, and time to market.  In addition, the position will establish key working relationships with all other internal functions including Engineering, Marketing, Sales, Quality and Finance, ensuring sourcing strategies/plans are aligned with the company's strategic direction.  The candidate will insure proper documentation and compliance to all internal controls as it relates to purchase orders and requisitions in accordance with Sarbanes Oxley regulations. The position

requires the ability to travel domestically and internationally. 

QUALIFICATIONS:

 

The incumbent should possess a Bachelor's degree in a relevant field with 10 years related experience in a consulting, supply chain operations or manufacturing environment. A minimum of 5 years of management experience is required. Direct experience with international sourcing and strategic partner relationships is required.  The incumbent must possess advanced analytical, planning and problem-solving abilities.   The position requires the ability to exercise considerable judgment in identifying and solving complex problems associated with TransAct's business relationships and supply chain strategies.  The incumbent must have superb leadership skills with a leadership style that mentors his/her team and engages and involves them in the success of the business.  The incumbent must have excellent communication skills, both oral and written and the flexibility to operate well in a rapidly changing and often stressful environment.  Strong ability to manage multiple tasks and objectives are required.  The position requires a person who works in a meticulous and thorough manner, is an experienced communicator with suppliers, superiors and peers, and can effectively handle all situations.  Excellent negotiating skills are required.  Must be computer literate and have proficiency with word processing, spreadsheet programs and ERP software.

 

Full time salaried position with benefits.

TransAct Technologies offers a competitive compensation package, comprehensive company benefits and opportunities for growth and participation in the overall development of our organization. Please send your resume in confidence to:

TransAct Technologies Incorporated
Attn: Human Resources Department – Code QAM
jobs@transact-tech.com
Fax – 607-257-8127
www.transact-tech.com
An equal opportunity employer, M/F/V/H

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Quality Manager - Ithaca, NY

TransAct Technologies Inc, a growing publicly traded NASDAQ (TACT) company, specializing in the manufacture of transaction printers for retail, banking, gaming and other markets seeks a Quality Manager for our Ithaca, NY location.

JOB SUMMARY:

Reporting to the SVP Operations, this position is responsible for planning and directing the quality system of TransAct and to insure that TransAct products conform to the organization’s quality, regulatory and customer’s standards. This position is responsible for establishing, implementing and administering quality policies and procedures.

RESPONSIBILITIES:

  1. Actively works with the Engineering Team to ensure that quality is designed into the product. Actively works with the Sales and Marketing Team to ensure customer satisfaction. Actively works with the Production Team to defines tests and inspections and develop quality assurance testing models for analysis of raw materials, materials in process and finished products.

  2. As the ISO 9000 management representative, ensure that ISO 9001-2000 standards are maintained and understood through regular communications with senior management and all TransAct employees.

  3. Manages the resources for resolving quality problems encountered during product development or in production under both in-sourced and out-sourced manufacturing model.

  4. Drives the establishment of criteria, metrics & processes to assure product quality from development into production and end of life. Leads the development of Quality Plans for all products and establishes business level goals for product quality. Develops methods for the collection and presentation of metrics with the aim to influence and insure continuous improvement.

  5. Effectively manage the supplier quality system and incoming inspection system, the defect detection system and the prompt disposition of rejected materials.

  6. Manage, report, and coordinate design verification and design validation tests on new and existing products in the reliability lab utilizing quality methodologies outlined in the six sigma approach to quality.

  7. Conduct monthly quality meetings to discuss current and on-going quality problems with manufacturing, technical support, engineering, purchasing, sales and senior management.

With a strategy of only hiring the best of the best, TransAct seeks candidates who possess a Bachelor's degree or equivalent in a business or engineering related field and have a minimum of five years related quality engineering experience preferably in a manufacturing environment. Prior management experience required. ASQ certification required. Candidates must possess a sound knowledge of inspection technologies, quality standards, ISO 9000 standards, statistical methods, reliability methods and quality engineering. Ability to develop and implement structured QA processes and procedures in a rapidly changing global environment. Candidates will have excellent decision-making and interpersonal skills are essential. Candidates will be computer literate and have proficiency with word processing and spreadsheet programs and MRP software. Candidates must be able to travel internationally.

TransAct Technologies offers a competitive compensation package, comprehensive company benefits and opportunities for growth and participation in the overall development of our organization. Please send your resume in confidence to:

TransAct Technologies Incorporated
Attn: Human Resources Department – Code QAM
jobs@transact-tech.com
Fax – 607-257-8127
www.transact-tech.com
An equal opportunity employer, M/F/V/H

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Services Manager - Rochester, NY

Structured Technologies, Inc., located in the Cascade District in downtown Rochester, is looking for a Services Manager.

Duties include but are not limited to: scheduling people and meetings, handling reviews and staffing, addressing customer concerns and managing project implementation timing. Good writing/documentation skills and excellent organizational skills are essential, as well as a "can-do", proactive attitude. Must be comfortable with nearly constant change.

IT industry background helpful. This is a small (about 30 employees) but very solid and successful company that offers plenty of opportunities to learn and grow.

Contact: Joe Oster, CEO, Structured Technologies Inc.

585.246.4523

joster@struct.com

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