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THE AUGUST GROUP NEWSLETTER |
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JULY 07, 2008 |
Volume 2, Number 27 |
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Rochester’s Premier Professional Networking Organization |
In this Issue.
Jumpstart: Effective Telephone Techniques @ Rochester Works Wednesday July 9, 11:00am – 1:00pm. The Internet: Friend AND Foe @ Brighton Town Hall Friday July 11, 7:45am – 9:15am. Mega-Networking Event @ Johnny's Irish Pub Wednesday July 16, 4:30pm – 7:30pm. Networking at Digital Rochester's 8th Birthday Party Thursday August 7, 5:30pm –7:30pm. Send calendar additions to calendar@augustgroup.org
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Words to Ponder
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Book Reviews and Good Reads
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story, book review or workshop experience to share or something similar to
contribute?
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newsletter@augustgroup.org with Good Read in the Subject line.
Member Announcements
Have an announcement to share? Here you can share so many things. You're a new member and want share your elevator speech. You never know who might spot it, perhaps a recruiter or business owner looking for someone just like you. Perhaps you've landed a new position and wish to share the story and gratitude. Maybe you are coordinating an event for community or charity and seek support. This is where we'll post it. This section reflects our members. Make contributions. It's all about members for members and more here. Send your email to newsletter@augustgroup.org.
Feature Articles Have an article to contribute? We welcome your
contributions. Make a difference. Share a story. Submit it to
newsletter@augustgroup.org Got a story idea? Submit it to newsletter@augustgroup.org.
Job Postings Hidden jobs are welcomed for sharing at jobs@augustgroup.org. If the job your neighbor, friend or family shared with you is not right for you, it might be perfect for an August Group colleague. This is a great place for practicing "give to get." With 1600 members, what can happen here when members own the content?
NEW Postings this week
Previously posted jobs See the August Group Newsletter Archives
Book Reviews and Good Reads
Have a
story, book review or workshop experience to share or something similar to
contribute?
Send your contributions to
newsletter@augustgroup.org with Good Read in the Subject line.
Feature Articles
JoAnna Brandi's Customer Care Tip Positively Happy Wow, I had such a great time last week when I did an event here in Florida called "Positively Happy - An evening of wine, chocolate and lessons from a Happiness Coach." The event was designed, sponsored and facilitated by the ladies of Broward County Hadassah. They are part of the world's largest woman's organization. These ladies rocked! Every part of the evening came together beautifully. They planned a menu, sent invites, staffed the tables and made sure all 80 people that attended the event were, well, happy. Me? I had as much fun writing my speech as I did delivering it. I've been reporting it all in my blog, www.customercaregoddess.com where I shared the "top line" of the "9 Tools" I talked about that night.Today, while reading the not-so-good news in the Sunday paper and thinking of what to write in my tip I have the desire to take that list just one step further and say a little more about each of the tools so you can try them for yourself. We need ALL the positive framing we can possible get right now. So here we go. Lessons from a Happiness Coach: 1. Optimists live 7 - 9 years longer than pessimists. Optimism and pessimism are explanatory styles. "A pessimist sees difficulty in every opportunity; an optimist sees opportunity in every difficulty" said Winston Churchill. It's all the about the story you tell yourself about the world. Optimism is a learned skill and if you have the desire, you can alter the way you choose to look at the world. It takes a while to break old habits of thinking, but I'm living proof it can be done. 2. Happiness is a choice. It's a decision, a way of looking at the world. How good can you stand it? Can your raise your tolerance for bliss and joy? I see happiness as a "practice." I work at it every day. The physiological and psychological benefits of positive emotion are worth the effort. "There is no way to happiness, happiness is the way." Wayne Dyer 3. Get your brain on your side (Your left side that is.) The fight or flight reaction produces 50+ compounds that shut down the thinking brain and your immune and digestive functions. We're hard wired for hard times. Happiness is a state of the body - distinct heart rhythms, brain patterns and biochemistry. When we are experiencing a positive emotion there is increased blood flow to the left prefrontal cortex and there is a distinct and beneficial biochemical reaction in the body. However, neurons that fire together wire together, so you must be sure you are creating new positive pathways over and over and over again for them to become easy to access. 4. Outsmart your happiness "setpoint." Happiness is 50% genetics, 10% circumstances, and 40% habitual thoughts, attitudes, actions- things within your voluntary control. You can change your happiness levels by changing your habits. 5. There are three faces to happiness: Pleasure, Engagement and Meaning. Ask yourself: What gives me pleasure? What are my strengths and how can I use them more often? What matters to me? To find your signature strengths, go to www.viastrengths.com.take the survey. Make sure you bring your strengths to work every day. To increase happiness - find new ways each week to use those strengths. We can prove that it will increase your happiness. 6. Shine the light on what is right. Learn to ask, "Where's the good in this?" Do an Appreciation Audit - 3 -5 minutes at a time, three times a day. How? Bring to mind things in your life you deeply appreciate. Dwell on them, focus on them. What you focus on expands. 7. Don't believe everything you think. Watch your ANTS - those Automatic Negative Thoughts. (We all have them.) Catch them before they hijack your amygdale and throw your body into emergency" mode! 8. Exercise is more potent than drugs. Three times a week at least 30 minutes each time - it's proven to beat Zoloft! Exercise produces its own drugs, naturally, and they are more potent and a whole lot healthier than the kind that come from the store. 9. Develop your own Happiness Practice. Gratitude alone can increase happiness by 25%. Try: meditation, exercise, "blessings book," keep a gratitude journal, write a gratitude letter, practice forgiveness, do random acts of kindness, volunteer. I have found in my own life that my happiness practice is priceless. Taking time out of this busy world to focus on the things that really matters makes a difference. It's similar to what we teach in the Customer Care Coach - developing a "practice" of continuous improvement is what grows profit. Practice makes profit. If you want to know more about what Happiness can do for your organization call me 561-279-0027 or listen to or read my mini manifesto at www.ReturnOnHappiness.com. If you want to know what learning more about personal happiness can do for you take the course www.HowGoodCanYouStandIt.com a great new low price!Have a happy week! JoAnna Go to the home page: www.customercarecoach.comJoin Our Mailing List < http://visitor.constantcontact.com/email.jsp?m=1102059548453>Special Offer CCCLOGO It's birthday month here and the gift is for you! Take $150 off the Customer Care Coach Leadership Training Program and bring your training costs down to less than $9.00 a week. Develop your practice of customer positive focused leadership now! Use this special coupon code when you enroll:CCCD-151 offer good until July 31, 2008 One of the many ways you can tell your customers how much you love them is by offering them a little extra added value in the form of a newsletter or tip. This year we celebrate the 12th anniversary of this Customer Care Tip. Learn more about how to use email marketing to keep your customers happier. Quote of the Week "Consciously or unconsciously, every one of us does render some service or other. If we cultivate the habit of doing this service deliberately, our desire for service will steadily grow stronger and we will make not only our own happiness, but that of the world at large." Gandhi JoAnna's Blog JOIN THE CONVERSATION See the updated entry now! Email Marketing JoAnna Brandi & Company
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Job Postings
TransAct Technologies Inc, a growing publicly traded NASDAQ (TACT) company,
specializing in the manufacture of transaction printers for retail, banking,
gaming and other markets seeks a Quality Manager for our Ithaca, NY
location.
Reporting to the SVP of Operations, this added position is responsible for developing strategic sourcing initiatives and identification of key offshore suppliers. This will include implementing sourcing strategies, analyzing global market trends and conditions and taking appropriate actions. The scope of the position will include every aspect of materials including the development, implementation and influence of supply chain strategies, best practices and tool sets in the disciplines of inventory management, forecasting, production planning, and procurement and supply chain management through multiple resources. Reporting to this position are the planning and procurement teams.
RESPONSIBILITIES:
The Director, Global Supply Chain is responsible for establishing and developing critical sourcing strategies to assure supply quality, delivery and price competitiveness. The candidate will work closely with internal functions to achieve optimum supply chain solution in order to minimize the cost/risk and maximize efficiency, productivity, and time to market. In addition, the position will establish key working relationships with all other internal functions including Engineering, Marketing, Sales, Quality and Finance, ensuring sourcing strategies/plans are aligned with the company's strategic direction. The candidate will insure proper documentation and compliance to all internal controls as it relates to purchase orders and requisitions in accordance with Sarbanes Oxley regulations. The position requires the ability to travel domestically and internationally. QUALIFICATIONS:
The incumbent should possess a Bachelor's degree in a relevant field with 10 years related experience in a consulting, supply chain operations or manufacturing environment. A minimum of 5 years of management experience is required. Direct experience with international sourcing and strategic partner relationships is required. The incumbent must possess advanced analytical, planning and problem-solving abilities. The position requires the ability to exercise considerable judgment in identifying and solving complex problems associated with TransAct's business relationships and supply chain strategies. The incumbent must have superb leadership skills with a leadership style that mentors his/her team and engages and involves them in the success of the business. The incumbent must have excellent communication skills, both oral and written and the flexibility to operate well in a rapidly changing and often stressful environment. Strong ability to manage multiple tasks and objectives are required. The position requires a person who works in a meticulous and thorough manner, is an experienced communicator with suppliers, superiors and peers, and can effectively handle all situations. Excellent negotiating skills are required. Must be computer literate and have proficiency with word processing, spreadsheet programs and ERP software.
Full time salaried position with benefits.
TransAct Technologies offers a competitive compensation package,
comprehensive company benefits and opportunities for growth and
participation in the overall development of our organization. Please send
your resume in confidence to:
Quality Manager - Ithaca, NY
With a strategy of only hiring the best of the best, TransAct seeks
candidates who possess a Bachelor's degree or equivalent in a business or
engineering related field and have a minimum of five years related quality
engineering experience preferably in a manufacturing environment. Prior
management experience required. ASQ certification required. Candidates must
possess a sound knowledge of inspection technologies, quality standards, ISO
9000 standards, statistical methods, reliability methods and quality
engineering. Ability to develop and implement structured QA processes and
procedures in a rapidly changing global environment. Candidates will have
excellent decision-making and interpersonal skills are essential. Candidates
will be computer literate and have proficiency with word processing and
spreadsheet programs and MRP software. Candidates must be able to travel
internationally.
Services Manager - Rochester, NY IT industry background helpful. This is a small (about 30 employees) but very solid and successful company that offers plenty of opportunities to learn and grow. Contact: Joe Oster, CEO, Structured Technologies Inc. 585.246.4523 |
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